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Customer Care Policy


LBC South recognises that our success is built upon providing a good service to our clients; however there are times when problems occur on certain projects and do our best to resolve issues.

Please remember, our inspection service does not mean that we act in a management role standing over the contractor throughout the project, nor are we consultants to the project, but we are required to have an open and critical eye to ensure that the work taking place is, as far as can be ascertained, in accordance with the Building Regulations. Clients are advised to appoint their own architects, consultants or similar agents to oversee works on their behalf.


A complaints procedure to deal with written and verbal complaints is operated, maintained by LBC (South) Ltd.

Please note that Party Wall Act complaints and other matters outside the building regulations should be made to the relevant authorities, as noted below. Please also note that whilst we are checking to ensure compliance with the building regulations, we do not act as overseeing agents for your building works and you are advised to employ an architect or similar competent agent to oversee your project.

A complaint is to be acknowledged within 3 working days, in writing or by telephone or e-mail as appropriate. If the complainant is not satisfied by a telephone or e-mail response, a letter shall be written replying to any formal written complaint.

Party Wall Act : Please note that we do not oversee neighbour disputes. These should be addressed under the Party Wall Act 1996 available at You may also seek legal representation under civil law.

Health & Safety : Please note that we are responsible only for issues on our projects which fall under the Building Regulations. For dangerous structures, particularly where adjacent public highways or footpaths, please contact your Local Authority and for dangers on building sites please contact the H&S Executive on 0845 300 9923 or at

LBC (South) Ltd
Theatre House
Theatre Lane
West Sussex
PO19 1SS

Tel : 01243 780 779

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